Refund policy

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as pillows and bathrobes.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back before you contact us.

We do not accept: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery

Refunds
Money refund is acceptable within 15 days upon of purchase. The products must be unused and we require a receipt of purchase. Shipping cost is not refundable. The customer is responsible for paying for his/her own shipping costs for returning their item.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thikigreece.com and ship the products to Thiki, 34a Alonion Athens, GR 14562

Shipping
To return your product, you should mail your product to: Thiki Greece store Adrianou 120 Athens, Greece 10558  *first you need to contact us!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.